Achieving a high and consistent standard of experience requires intelligence about your campus users. 

Outdated, old-school methods to rate asset performance are disconnected from user experience. It means you might be directing hundreds of thousands of dollars replacing carpet, when you should be investing in furniture, or millions into building new, based on loose assumptions of what people want and need. 

We provide a range of services that introduce empirical evidence to your decision-making, and help improve both existing campuses, and inform the design of master plans and new projects. 

Our campus experience improvement program

  • STEP 1: EXPERIENCE EVALUATION

    Using our trademark tools and processes, we rate and assess the experience of users across your campus or campuses.
  • STEP 2: GAP ANALYSIS AND BENCHMARK

    We analyse the thousands of data points collected, and make comparisons to other campuses. This helps us determine key performance gaps.
  • STEP 3: CAMPUS UPLIFT STRATEGY

    The data tells a story from which we advise where you should be spending money on campus to deliver a better experience.
  • STEP 4: CHECK IN

    We help you stay in touch with changes year on year, monitor the return from your investments and adjust planning to remain experience centric.

Read more about the Campus Experience Index

Other services we offer

Experience planning for the campus

Masterplans, new-build, refurbishment and organisational strategy

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DESIGN RESEARCH

Design reviews and tailored engagement to determine how projects can best improve student and staff experience

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Covid-19 recovery and campus return

Transition projects to activate the campus and monitor student experience

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