WHERE SHOULD YOU BE INVESTING TO STAY RELEVANT AND COMPETITIVE?
Achieving a high and consistent standard of experience requires intelligence about your campus users.
Outdated, old-school methods to rate asset performance are disconnected from user experience. It means you might be directing hundreds of thousands of dollars replacing carpet, when you should be investing in furniture, or millions into building new, based on loose assumptions of what people want and need.
We provide a range of services that introduce empirical evidence to your decision-making, and help improve both existing campuses, and inform the design of master plans and new projects.
Our campus experience improvement program
STEP 1: EXPERIENCE EVALUATION
Using our trademark tools and processes, we rate and assess the experience of users across your campus or campuses.STEP 2: GAP ANALYSIS AND BENCHMARK
We analyse the thousands of data points collected, and make comparisons to other campuses. This helps us determine key performance gaps.STEP 3: CAMPUS UPLIFT STRATEGY
The data tells a story from which we advise where you should be spending money on campus to deliver a better experience.STEP 4: CHECK IN
We help you stay in touch with changes year on year, monitor the return from your investments and adjust planning to remain experience centric.
Other services we offer
Experience planning for the campus
Masterplans, new-build, refurbishment and organisational strategy
DESIGN RESEARCH
Design reviews and tailored engagement to determine how projects can best improve student and staff experience
Covid-19 recovery and campus return
Transition projects to activate the campus and monitor student experience
Experience planning for the campus
Thousands of staff and students have given us feedback about their campus experience. We use this intelligence, alongside up to date research, to help clients plan how and where to spend capital on their campus. This includes:
- Input and reviews of masterplans and concept designs to ensure maximum student experience impact
- Capital allocation across the existing estate to optimise experience outcomes
- Establishing an experience vision for the campus and subsequent projects
- Updating design guidelines for student and staff experience
DESIGN RESEARCH
Consultation processes for building projects typically spend too little time understanding user needs. This is our niche.
We use various ethnographic techniques that can be applied at early design stage to specific projects, or the whole campus. This intelligence informs more resilient, student-centred designs.
We also administer post-occupancy evaluations, and design post-occupancy processes and programs for internal use.
Covid-19 recovery and campus return
As campuses start to plan the return of students we assist with campus research and activation programs, such as:
• Return to campus surveys and progress benchmarking
• Activation programs to help create a sense of belonging and community
• Estate planning to optimise existing estate performance as capital budgets reduce
OTHER CONSULTING AND SUPPORT
Not all problems fit into a predefined box. Every institution has its own set of unique challenges. Covid-19 has spurred a period of extraordinary change for the higher education sector. Models of business, recruitment, teaching delivery and staffing are all being challenged. We can provide consulting and support services to assist planning and design for a resilient future campus.