Achieving a high and consistent standard of experience requires intelligence about your campus users. 

We use a number of research tools and processes to explore how people use and perceive campus facilities, such as teaching and study spaces, student accommodation, eating areas, gyms and toilets. We explore barriers to campus use, and how utilisation is shifting due to the impacts of the pandemic. 

Clients use these outcomes in capital budget allocations across existing spaces, informing master plans or new buildings and making shifts to operations to improve experience.

Our campus experience improvement program

  • STEP 1: CAMPUS EXPERIENCE INDEX

    Using our global Campus Experience Index, we rate and assess the experience of students across your campus or campuses.
  • STEP 2: GAP ANALYSIS AND BENCHMARK

    We analyse the thousands of data points collected, and benchmark with other campuses. This helps us determine key performance gaps.
  • STEP 3: CAMPUS UPLIFT STRATEGY

    The data tells a story from which we advise where you should be spending money on campus to deliver a better experience.
  • STEP 4: CHECK IN

    We help you stay in touch with changes year on year, monitor the return from your investments and adjust planning to remain experience centric.

Read more about the Campus Experience Index

Other services we offer

USER EXPERIENCE MAPPING

Mapping staff and student journeys for a better understanding of why they come to, or avoid, the campus

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Customised engagement

We co-design tools to engage staff or students for masterplans, building design and capital planning 

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Tailored consulting, global experience

Not all problems fit into a predefined box. Every institution has its own set of unique challenges.

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