Engage your community, inform your decisions

When your team is snowed under we can step in and help get projects off the ground. 

How we approach this

• You tell us what you need and we will design the approach with you. We benchmark based on public data available, interviews with universities and site visits
• Some recent benchmarking projects include All Gender toilet progress, campus amenity, global trends on neurodiversity and campus design, academic workplace design and informal/social study space growth

What we deliver

We'll work with you to design the project, timeline and scope and then deliver you a report and recommendations. 
 

To really understand the experience people have on a day to day basis it is so useful to see a campus through the eyes of the user. 

How we approach this

• We connect with students and staff directly to explore themes like belonging, campus navigation, retention/drop-out, remote work and food on campus

What we deliver

We code and theme findings into a visual report that summarises the experience of users so you can identify quick and easy wins to improve experience 
 

Staff campus and workplace evaluations

The way that staff spend time at university campuses has seen a prolific shift since the pandemic. Whilst these changes were slowly emerging, flexible working has accelerated the need to re-assess what the “future workplace” looks like for higher education. Institutions we work with are seeking to optimise their estate, but also understand what they should be prioritising in campus design for the attraction, recruitment and comfort of staff.

We understand the deep connection staff have to traditional office environments, and through working with multiple institutions the sensitivity around such projects.

What we provide

• Whole of campus staff experience evaluations, gathering staff feedback to workplace, teaching space, research facilities, social and eating amenity, belonging, wayfinding and arrival exeperience
• Customised workplace surveys for your professional and academic staff

How we approach this

• After an initial consultation on what you are trying to achieve, we will design an evaluation
• Depending on the scope of this project, this typically involves surveys, site visits, interviews and other journey mapping tools

What we deliver

• A report with detailed recommendations on physical changes as well as strategic considerations
• The findings can be used to support projects and business cases

Whether you're designing a space, launching a policy, or changing a service, we involve your community early and revisit their experience once it's live. We help you build better outcomes and avoid repeating the same mistakes. Some examples include:

• Design, development and deployment of a student accommodation survey engaging thousands of students to co-create improvements
• Pre and post-occupancy surveys of major new buildings to inform design and measure impact
• 'What's not working' reviews of problematic areas across services and buildings